Case Study: Leisure Systems
Q2 were employed to manage the supplier selection and implementation of a fully integrated and centralised membership and booking point of sale system including the connectivity of five rural Leisure Centres to the main site covering a radius of 20 miles. The requirement was to enable bookings and payments to be made at any of the sites
The terms of reference were documented and agreed following a project kick off meeting with the client. The detailed business requirements were then defined and project costs documented. After presenting back to senior management, full project approval was granted.
Invitations to tender were generated from the detailed business requirements and a list of five potential suppliers drawn up. The supplier responses were measured against the business requirements and the most appropriate supplier selected. Contracts for support were negotiated.
Two streams of work were planned for. The first was for the installation of the leisure system including hardware, software, configuration, testing and training. The second was to implement connectivity between the sites. Contingency was built in due to connectivity risks identified.
The chosen supplier wasn't providing the level of technical support needed to complete the implementation and the issue was quickly escalated to senior client and supplier management levels to make sure that the problem was addressed urgently.
As part of the early planning process, sufficient contingency and planning had been built in to take account of the risks identified. Some of the risks became issues but the contingency planning meant that their effect on the outcome was minimised.
