Case Study: Remote Office
The customer had a requirement to roll out office facilities to fifty home workers in order to increase speed of access to information and generally improve communication between individuals and staff based at head office. The project had started eighteen months previously but had never gone further than a seven user pilot group.
The objective was to design and rollout fifty PC's with office, email and internet facilities to individual sites within a three month timescale and within a fixed budget of £100k. This budget was to include three days training for each person.
Having generated tender documents we asked three suppliers to submit proposals for the supply, installation, support and training provision. The responses were measured against the business requirements and a supplier selected. Contracts for support were then negotiated.
Detailed plans were drawn up and we carried out site visits to each end user to discuss the project, survey the site and gather information required by the supplier. We also worked closely with the supplier to ensure the PC design and installation procedures met the customer requirements.
We scheduled the installations on behalf of the supplier, organised the training schedules and ensured all relevant documentation had been supplied. We were first point of contact for any problems and each installation was signed off by the end user to provide feedback to the process.
To successfully achieve the objectives in the timescales given, a very structured and controlled approach was taken. All objectives were met and the project exceeded the expectations of the customer and the end user, allowing them to take advantage, at last, of new technology and working practices.
